Frequently Asked Questions  Return to Gun Cabinet Home

Shipping

Items weighing over 50 lbs will be shipped common carrier.  Smaller items will be shipped via Federal Express or the United States Post Office.  Common carrier cabinets will be delivered to your curbside (where available) and removed from the truck by the driver.  Special arrangements can be made for delivery inside the home for an extra fee usually at least $60.00.  

 

The carrier calls you to schedule delivery when the cabinet arrives at the delivering terminal usually within 5-10 business days.  An adult signature will be required upon delivery to verify receipt of the cabinet in good condition.   Please inspect the cabinet for damage when it arrives.  REFUSE delivery of damaged freight by writing "refused for freight damage" on the freight bill.  Then call us for a replacement or refund.  If you find hidden damage after the driver has left call us within 10 days for better service. 

We are unable to guarantee our quality and standards of service on items shipped outside the continental United States.  The high cost of shipping to Alaska, Hawaii, and Canada plus the increased likelihood of damage during the lengthy trip make shipping impossible.  

Replacement Keys

In most cases we have replacement keys for our Gun Cabinets and Display Furniture.  We will ship one set of replacement keys for $7.00 in the event you lose your keys.  In the unlikely event we don't have replacement keys we may elect to send you a new lock.  If we don't have a replacement key or we are sending a second set you may be charged a nominal fee.

 

Glass Change / Silk-screens

The silkscreen is very durable. One can use non-ammonia window cleaner or a clean damp rag on the artwork which is always on the inside of the door.  However we advise you not to soak the inside artwork or to allow the cleaner to sit on the glass for long periods as it may weaken the bond. 

We can change the glass in your cabinet to a different silk screen or plain tempered glass for $40.00.  The cabinet are stored in a warehouse seven miles from the factory.   The reason for the charge is the cabinets are returned to the factory opened, the glass changed, , inspected and re-boxed and finally shipped.  We switch the glass etch off one cabinet to another as long as the glass sizes are the same.   The door sizes are standardizes so usually you can have the glass off one eight gun cabinet installed on another eight gun cabinet. 

Custom Gun Cabinets

We can install a custom cut and stained 1/4" plywood back on a pine cabinet or we can replace door glass with a custom cut and stained 1/4" plywood for $55.00.  Plain glass can be installed or switched with another cabinet if available for $40.00.  Since 2007 most of are larger pine cabinets come STANDARD with a 3/8" plywood back

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We are not set up to economically produce custom gun cabinets.   Scout Products LLC manufactures to inventory in large production runs of identical cabinets.  Economies of scale are achieved by building in large quantities and we pass our cost savings on to you our customer.  During most of our production season we don't have the machine time or personnel to properly handle custom orders.   We will expand our services as time and costs permit.

 

Unfinished & Non Standard Finishes

We get many requests for stain colors different from what we have in stock.  The majority of our cabinets are stained one color when built, then immediately boxed for shipping.  We are however beginning to offer limited quantities of custom finished gun cabinet.  Some examples can be seen online at www.guncabinet.net .  Prices for most custom colors begin at $50 and go up and are non-refundable.  We also offer several popular models unfinished.   Currently the cabinets I have unfinished are: 306, 406, 408, 908, 1612, 358.  Inventory is limited and changes frequently so please call for availability.

Factory Seconds

Factory seconds are cabinets that have slight cosmetic or blemish problems.  In ALL CASES the cabinets are completely functional.  There are various reasons for cabinets ending up as seconds.  For example some seconds can include damaged cabinets that we have repaired or where two adjacent parts don't take stain the same resulting in a slightly mismatched colors.  So while perfectly functional, some cosmetic imperfections or repairs are visible on close inspection.  Often times our repairs are so good the reason for the cabinet being a second difficult to spot.  Since the cabinets are not perfect we offer them at a significant discount but let the customer know that they are not our first quality.  Second quality cabinets availability are limited and do change so please call for a current update. 

 

Finish Color

Cabinets ship as pictured on the website.  Due to differences in computer monitor manufacture and individual settings on the monitors like color and brightness settings we can't guarantee the cabinet you receive will be an exact match to what you see on your computer monitor.  Differences are possible in what you see and what you may print out on your computer printer.  For the vast majority of people they find the online gun cabinet photos true to life.  We can make a representative finish sample that we can ship to your home to validate the color you would receive.  There is a small charge of $7.99 for priority shipping.    We update frequently the photographs and the available cabinets however there are times when the photo may differ slightly from the cabinets shipped.

Holiday Shipping and Hours of Operation

Cabinet orders received by December 10th without modifications (such as installed lighting and glass changes) will be shipped to arrive before Christmas.  We will make every effort to ship all orders in a timely fashion.  We will continue to ship orders received after Dec. 10th and many will arrive before Christmas.  We have no expedited delivery because there is no air service for our bulky product.  Telephones are answered 8:00-4:30 central time Monday - Friday. 

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